Shipping policy
Shipping and delivery
GEORGIAN ROBERT MARIS dispatches clothing orders from Romania. This page explains handling times, delivery estimates, tracking and what happens if a parcel goes astray.
Order processing
Orders are prepared within 1–2 business days of cleared payment. Orders placed after 2:00 pm, at weekends or on Romanian public holidays are prepared on the next business day. If an item turns out to be unavailable, we email you with the choice of waiting or cancelling that item.
Delivery times
Estimated delivery after dispatch:
- Romania: 1–3 business days
- European Union: 3–6 business days
- United Kingdom, Switzerland, Norway: 4–8 business days
- Rest of the world: 7–14 business days
These are estimates based on carrier transit times, not guaranteed dates. Peak seasons and customs checks can add a few days.
Shipping rates
Shipping is calculated at checkout from the delivery address and the service you choose. The full amount is shown before you confirm payment; we do not add handling fees afterwards.
Tracking
When your order is dispatched you receive a confirmation email with a tracking number where the carrier provides one. Tracking can take a few hours to become active. If it has not updated for more than 5 business days, contact us and we will open an enquiry with the carrier.
Customs and import duties
Orders delivered outside the European Union may be subject to import duty, VAT or handling charges levied by the destination country. These are the responsibility of the recipient and are not included in our prices. We declare parcels accurately and cannot mark an order as a gift or understate its value.
Address accuracy
Please check your address at checkout. If you spot an error, email us immediately — we can often correct it before dispatch. Parcels returned to us because of an incomplete or incorrect address can be resent once the second shipping cost is paid.
Lost or damaged parcels
If a parcel is marked as delivered but you cannot find it, check with neighbours and the local depot first, then email us within 7 days. If a parcel arrives damaged, photograph the packaging before opening it fully and contact us so we can claim with the carrier and send a replacement.